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Covid-19 Update

IMPORTANT MESSAGE TO OUR SUBSCRIBERS

 

18/07/2022

Australia

Incident one:
Signature on delivery suspended.

Incident two:
Still currently experiencing delays due to ongoing airline capacity issues.

Incident three:
Extreme weather conditions and flooding across New South Wales have passed with effect from 12 July 2022.

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14/07/2022

United Kingdom

Unfortunately Royal Mail are currently set to take industrial action between the 20th and 22nd July and you may experience slightly longer delivery times than normal. Please visit the Royal Mail Service Page here for further information. We appreciate your patience and understanding at this time.

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07/07/2022

India

Service has returned to pre-covid levels and there are no longer disruptions.

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07/07/2022

Hong Kong

Hong Kong Post has informed that a tropical storm warning was issued from 1st to 2nd of July 2022 during the passage of Typhoon Chaba. During that period, the processing and delivery of mail suffered disruption. Therefore delays should be expected to items destined to Hong Kong during this time period.

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11/07/2022

New Zealand 

Due to airfreight capacity post is experiencing delays of up to 2 days for parcel delivery in North, South and East Auckland, Whangarei, Hamilton, Tauranga and Palmerston North. They are also experiencing delays for parcel delivery of up to 2 days across much of the South Island, excluding Nelson, Blenheim and Timaru.

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11/07/2022

Australia

Incident one:
Signature on delivery has been suspended.

Incident two:
Due to ongoing airline capacity issues items are experiencing some delays.

Incident three:
Extreme weather conditions and flooding across New South Wales are impacting the delivery and collection of mail to and from postcode areas: 2747, 2748, 2749, 2750, 2752, 2753, 2754, 2756, 2757, 2758, 2759, 2765 and 2775. As result, delays can be expected for areas listed until further notice.

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15/06/2022

Japan

The current closure of airspace over Russia, Ukraine and Moldova, is affecting the normal routes of some airlines flying between the UK and destinations including Japan. Because of longer routes / fuel costs there is currently reduced air capacity for cargo including mail items. Therefore delays may be experienced for items destined for Japan.

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15/06/2022

France

The technical issue that was impacting a number of IOSS items has now been resolved.

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17/06/2022

New Zealand 

Due to ongoing covid-19 staff shortages, items destined for New Zealand are currently experiencing delays of up to 5 days.

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20/06/2022

Bulgaria 

Incident one:
Items are still experiencing customs delays as a result of changes to the EU’s VAT rules for items from non-EU destinations from 1st July.

Incident two:
The IT issues have been resolved and all systems are now up and running as normal.

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31/05/2022

South Africa 

Incident one:
Due to the ongoing situation in South Africa related to Covid 19 restrictions and associated impacts on flights from the UK to South Africa we strongly advise you to post items as soon as possible.

Incident two:
South African Post is currently relocating its Johannesburg office of exchange. This relocation will impact the processing of items and therefore delays should be expected for items destined for South Africa until further notice. An update will be provided as soon as it is available.

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27/05/2022

Greece

IT system issues currently being experienced in the postal service. They are working to resolve this issue as soon as possible, however items destined for Greece may experience delays until this has been fixed.

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19/05/2022

New Zealand 

Incident one:
Delays of up to 3 days for mail items, due to precautionary maintenance on their electric mail buggy fleet. Delays of up to 2 days for parcel delivery in Palmerston North. In the South Island, they are experiencing delays for parcel delivery of up to 2 day.

Incident two:
Most restrictions relating to Covid-19 have now been lifted. Nevertheless, New Zealand post still faces significant absence rates across its workforce, as the virus continues its progression through New Zealand’s three main islands, so some delays still expected.

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17/05/2022

France

Due to a technical issue, IOSS items currently sent to France may be charged tax/duties. Customers can recieve a refund by contacting 0 810 821 821. The French Post (La Poste) have updated that they are still working to resolve this issue as soon as possible.

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17/05/2022

Germany

Public health measures have been relaxed throughout the country. As a result, most restrictions relating to COVID-19 have now been lifted. However, as a significant number of staff are still on sick leave, delivery delays may still occur in some parts of the country.

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17/05/2022

Greece

The backlog of items waiting to be processed has almost been cleared and that post is now at normal level of item processing in customs.

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17/05/2022

Ireland

Our service to Ireland is operating as normal. However, items that require the payment of import taxes by the recipient may take longer to be delivered as payment is required before items are released from Irish customs.

Please note: Delivered Duties Unpaid items sent to Ireland are handled as follows:
• Where a mobile number and /or email is provided, the recipient will receive a text and / or email and a letter with the amount of tax to pay plus An Post’s processing fee.
• Where just the address has been provided, the recipient will receive a letter.

In both situations the recipient will receive instructions on how to pay and will have 16 working days to make the payment before the item is returned. The pay by date is included in the customer notification. All items are held in the Dublin Mail Centre Campus before being released, once payment is received. If payment is not received by the payment due date or the customer rejects the item then it is returned to sender.

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16/05/2022

Australia

Incident one:
Signature on delivery has been suspended.

Incident two:
Due to ongoing airline capacity issues postal items are experiencing delays.

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12/05/2022

Germany

Public health measures have been relaxed throughout the country. As a result, most restrictions relating to COVID-19 have now been lifted. However, staff sickness is still high, delivery delays may still occur in some parts of the country.

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06/05/2022

New Zealand 

Delays of up to 3 days for mail items, due to precautionary maintenance on their electric mail buggy fleet. Delays of up to 2 days for parcel delivery in Wellington, Waikato, Hawkes Bay and Palmerston North, the West Coast, Invercargill, and Dunedin. Delays of up to a day should also be expected for parcels being sent across the rest of country.

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29/04/2022

Italy

Minor delays for items destined for Italy. To allow your items to be processed as quickly as possible, please provide full and accurate data.

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29/04/2022

Portugal

Delays experienced when processed through Portuguese customs. Please make sure you provide complete and accurate electronic customs data and customs documents (CN22/23) to avoid disruption.

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28/04/2022

Bulgaria

Incident 1: Since 16th April, due to a cyberattack all IT systems remain down. As a result, the post will not be able to provide tracking details and delays are ongoing until the IT issue can be resolved.

Incident 2: Reports of Customs delays as a result of changes to the EU’s VAT rules for items from non-EU destinations from 1st July. Please make sure IOSS registration numbers are supplied to avoid delays.

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28/04/2022

Greece

The IT issue that was impacting customs clearance has been resolved. However, the post have advised that there is a backlog of items that require processing and therefore delays should still be expected for items destined for Greece until this has been resolved.

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28/04/2022

New Zealand 

Delivery delays of up to 2 days in Waikato, Hawkes Bay, Palmerston North, Wellington, the West Coast, Dunedin and Invercargill. Delivery delays of up to a day should also be expected for items being sent across the rest of country.

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27/04/2022

Germany

High Covid-19 infections continue to impact mail processing. Postal Delays expected.

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25/04/2022

New Zealand 

Delays expected of between 7-10 days for International parcels entering New Zealand, particularly for deliveries into Wellington, Manawatu, Hamilton and Hawkes Bay.

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22/04/2022

China

The processing of mail is temporarily affected at Shanghai, Changchun and Yanji mail processing centres due to COVID until further notice. This directly delays the processing, transiting and delivery of items.

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19/04/2022

France

Due to a technical issue, IOSS items currently sent to France may be charged tax/duties. Customers can receive a refund by contacting 0 810 821 821. The French Post (La Poste) is currently working to resolve this issue as soon as possible.

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11/04/2022

Belarus, Russia and Moldova

We are still experiencing postal delays into Belarus, Russia and Moldova. There are currently no courier services for these countries. We are continually monitoring the situation and will provide an update soon.

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11/04/2022

Ukraine

There are still no postal or courier routes into Ukraine. We will update you on any changes.

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04/04/2022

China

Processing of mail is temporarily affected at Shanghai, Changchun and Yanji centres due to COVID until further notice. Postal delays are expected.

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04/04/2022

Netherlands 

Due to a technical issue, IOSS items sent to the Netherlands before the 9th of February may be charged duties. Any impacted items are being held in customs until the charges have been paid, however the Netherlands Post will refund these charges. If the Netherlands Post do not refund these charges, you can claim these back via the Post NL customer service page here: https://www.postnl.nl/en/customer-service/international-shipments/objecting-customs-clearance-costs/ . Please note, this issue was quickly detected and rectified meaning that any IOSS items sent to the Netherlands after the 9th of February were not impacted.

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04/04/2022

New Zealand 

Delays expected between 10-20 days for International parcels entering New Zealand, particularly for deliveries into Wellington, Manawatu, Hamilton and Hawkes Bay. We will provide an update as soon as this is available.

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01/04/2022

France

Following the relaxation of public health measures throughout the country, normal postal operations has returned across its network, and the restoration of normal working hours for its public offices

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25/03/2022

Spain

Sending goods (including low value consignments) to the Canary Islands, Ceuta and Melilla now need to be electronically reported to customs. Items must be accompanied by the necessary electronic customs data and compliant customs declarations (CN22/CN23). Items that do not fulfil these requirements will be manually processed which is likely to lead to delays.

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22/03/2022

Italy

The backlog of items held in customs has been cleared and that delays are no longer being experienced in the processing of postal items.

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18/03/2022

China  

Due to Covid restrictions still in place in China, delays of up to 7 days are expected. We will provide an update once the situation has improved.

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11/03/2022

New Zealand 

Delays expected of between 10-20 days for International parcels entering New Zealand, particularly for deliveries into Auckland and Hamilton. We will provide an update as soon as this is available.

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08/03/2022

Japan

The current closure of airspace over Russia, Ukraine and Moldova, is affecting the normal routes of some airlines flying between the UK and destinations including Japan. Because of longer routes / fuel costs there is currently reduced air capacity for cargo including mail items. We continue to mail to Japan but delays are expected.

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04/03/2022

Portugal 

Incident one:
Currently experiencing delays through customs. Please make sure you provide complete and accurate electronic customs data and customs documents (CN22/23) to avoid disruption.

Incident two:
The measures aimed at limiting the spread of COVID-19 have now been lifted. Postal services are gradually returning to normal

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01/03/2022

Australia

Disruption in the states of Queensland, New South Wales and the rest of the country due to severe storms, heavy rain and flooding. Delivery to certain postcodes is limited in flood-affected areas. The list of affected postcodes areas is updated daily and is available on Australia Post’s website at auspost.com.au/service-updates/domestic-service-updates/queensland-flooding.

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03/03/2022

Ukraine, Belarus, Moldova and Russia.

Regarding the worrying and upsetting situation in Ukraine, we would like to give you an update regarding service delivery to Ukraine, Belarus, Moldova and Russia.

We have been regularly monitoring what is a very dynamic situation with our suppliers and unfortunately, as of today, there are no postal or courier routes into Ukraine.

Some of our suppliers have also reported delays and suspensions for mail into Russia and Belarus and have limited service into Moldova. The situation is changing rapidly and we will keep you updated on any changes to service. Many courier services have also been suspended into these three countries.

We will continue processing these countries as normal and if required, we will hold until new routes become available.

Please be aware that any mailings sent to Ukraine, Russia and Moldova over the last 7 days will experience long delays.
 

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28/02/2022

Italy

The backlog of items that were held in customs due to the IT issues has now been cleared but delays are still being experienced of at least a week.

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28/02/2022

Vietnam

Operations are currently disrupted by a large number of employees that have COVID-19. As a result, delays are expected.

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28/02/2022

Russia

Our service to Russia is still operating. We will provide updates if there are any changes to our service moving forward.

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25/02/2022

Netherlands

Incident one:
Due to Storm Eunice public transport has been suspended since the 18th Feb with people strongly advised not to travel. Delays are expected due to lack of postal processing staff.

Incident two:
Due to a technical issue, IOSS items sent to the Netherlands before the 9th of February may be charged duties. Any impacted items are being held in customs until the charges have been paid, however the Netherlands Post will refund these charges. Any IOSS items sent to the Netherlands after the 9th of February have not been impacted.

Incident three:
The customs IT issue that was causing delays has now been fixed. Delays still expected whilst the backlog is being cleared.

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24/02/2022

Ukraine

Ukraine's airspace is now closed. We are still accepting items for Ukraine but please be advised that deliveries to all parts of the country are subject to unpredictable delays.

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18/02/2022

Italy

Items posted to Italy are experiencing customs delays as a result of changes to the EU’s VAT rules for items from non-EU destinations from 1st July, however processing times is improving. We will continue to monitor the situation.

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18/02/2022

Netherlands

Due to Storm Eunice, there are severe disruption to flights, ferries and road transport. Public transport has been suspended since 18th February with people strongly advised not to travel. Consequently, mail processing personnel are not able to attend processing centres. Extra processing capacity has been arranged to deal with possible backlogs, however disruption to mail operation is likely until early next week.

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18/02/2022

UK

The Met Office has issued a red weather warning for South Wales and the South West of England between 7am and 12 pm, and a further warning for South and Southeast England, London, and the East of England from 10am to 3pm today. The impact of Storm Eunice is expected to cause severe disruption to mail delivery, collection and distribution across the country.

Services in the areas impacted by the red warning will be suspended today with delivery offices closed to protect our people and customers. Severe weather risk assessments will be carried for Amber areas based on local knowledge. Whilst we will do all we can to keep our services operating as normally as possible in areas where it’s safe to do so, the safety of our people is paramount and services will be reviewed throughout the day. We appreciate your patience and understanding.

Full Royal Mail update available here - https://personal.help.royalmail.com/app/answers/detail/a_id/12556/kw/se…

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14/02/2022

Portugal

We are currently experiencing delays to items being delivered in Portugal. Items are leaving the UK on time but are being delayed when being processed through Portuguese customs. Please make sure you provide complete and accurate electronic customs data and customs documents (CN22/23) to avoid disruption. Provision of the recipient's mobile phone number (including country code and/or recipient email address) in electronic data is also recommended to assist in timely delivery of items.

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11/02/2022

Hong Kong

All airmail centre staff have been required to undergo multiple COVID-19 tests from 6 February 2022 and to work from home until they receive a negative test result. Consequently, operations at airmail centres have been severely affected, with functions reduced to a minimal level. All mail processing and transportation have been disrupted. Quality of service for all types of mail will be affected until further notice.

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07/02/2022

Hong Kong

Due to current pandemic situation, all airmail centre staff have been required to undergo multiple COVID-19 tests from 6 February 2022 and to work from home until they receive a negative test result. Consequently, operations at airmail centres have been severely affected, with functions reduced to a minimal level. All mail processing and transportation have been disrupted. Quality of service for all types of mail will be affected until further notice.

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07/02/2022

Australia

Daily operations are disrupted by severe storms and flooding across the country, and especially in the states of South Australia and Queensland and the Northern Territory with mail processing and delivery affected by Road and Rail Network closures. Deliveries in Queensland to postcode areas 4731, 4805 and 4820 (flooded roads), and areas 4804 to 4852 (road closures) are especially impacted.

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04/02/2022

Netherlands

Delays are being experienced in processing postal items due to IT problems in Netherlands customs. We will continue to monitor the situation and provide updates as soon as possible.

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31/01/2022

Greece 

As of 31/01/2022 the disruption caused by heavy snowfalls and snowstorms has ended and mail operations have returned to normal.

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28/01/2022

Germany

Due to significant increases in the number of COVID-19 cases among its operational staff, delays are to be expected in the processing and delivery of all postal items

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28/01/2022

New Zealand 

New Zealand are operating under code ‘red’ of the traffic lights COVID-19 protection framework. As a result, New Zealand Post are experiencing significant delays processing and delivering items.

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21/01/2022

Italy

We have been advised by Poste Italiane that severe delays are still being experienced in processing postal items due to serious IT problems in Italian customs. This is still affecting all postal shipments from outside the EU. Although we are continuing to process and despatch items to Italy at the moment, due to these technical issues being experienced once they arrive they currently face delays of at least several weeks before being processed by customs and delivered by Poste Italiane. We are in constant dialogue with Poste Italiane but they have so far been unable to give us a date when these issues will be resolved. We are changing our advice to strongly recommend you do not post items to Italy until Poste Italiane have made substantial progress in clearing the backlog. We currently anticipate that will be early in the New Year. They have assured us that they have a plan in place, we will be monitoring it very closely, and will update further when we are comfortable that your items will be processed and delivered within normal timescales.

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14/01/2022

Sweden

Items posted to Sweden are still experiencing customs delays as a result of changes to the EU’s VAT rules for items from non-EU destinations from 1st July.

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14/01/2022

Bulgaria

Items posted to Bulgaria are still experiencing customs delays as a result of changes to the EU’s VAT rules for items from non-EU destinations from 1st July.

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14/01/2022

Spain

Customers sending goods (including low value consignments) to the Canary Islands, Ceuta and Melilla now need to electronically report these items to the Spanish customs. To do this, items must be accompanied by the necessary electronic customs data and compliant customs declarations (CN22/CN23). Items that do not fulfil these requirements will be manually processed which is likely to lead to delays and in some cases held until the recipient can be contacted in order to provide any missing information and/or in the case of certain products any supplementary documentation that may be required.

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12/01/2022

South Africa 

Postal delays may occur due to the rapidly changing situation in South Africa related to Covid 19 restrictions.

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06/01/2022

France

Covid-19 special measures are in place, which include social distancing and remote working. La Poste will operate within the imposed measures which, as a result, may have an impact on operations and make them unable to comply with delivery standards on all mail types.

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06/01/2022

Australia

The recent sharp increase in Covid-19 cases has had profound affects on mail delivery in Australia. There has been disruption in airline, air cargo, trucking, mail processing and more, with knock-on effects of deliverability.

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21/12/2021

Italy

Severe delays of at least several weeks are still being experienced in processing postal items due to serious IT problems in Italian customs. This is affecting all postal shipments from outside the EU.

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20/12/2021

Liechtenstein

Special measures implemented as a result of COVID-19 will be lifted from 27 December 2021. Deliveries throughout Liechtenstein will take place as normal on a daily basis from 27th December as result.

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17/12/2021

Spain

Technical issues with Spanish Customs have been resolved and Customs clearances for items destined for mainland Spain and Balearic Islands has returned to normal. However, the issue persists for items destined for the Canary Island (postal code 35XXX, 38XXX), Ceuta (51XXX) and Melilla (52XXX). Therefore, some delays are expected for these destinations.

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16/12/2021

Italy

Severe delays are being experienced in processing all postal shipments from outside the EU due to serious IT problems in Italian Customs. There are currently delays of at least several weeks before being processed by Customs and delivered by Poste Italiane, and no date when these issues will be resolved. Therefore, please consider the current situation carefully if you are posting items to Italy as they will face severe delays once they arrive in the country.

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16/12/2021

Austria   

Austria Post is currently handling a massive volume of parcels from the past 2 weeks. As result, there is a backlog, which is likely to lead to a delay of up to 3 days. Distribution and delivery will work through the backlog to return to regular operation over the course of next week.

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15/12/2021

Canada  

A state of emergency has been declared for the province of British Columbia, due to adverse weather conditions. Many roads, rail lines and bridges have been damaged. At this time, there is no way to travel through British Columbia on land (by highway or rail), and this restriction has a serious impact on Canada Post's ability to carry certain mail and parcel items into and out of the province. As result, service delivery for all mail types has been impacted, and a situation of Force Majeure has been declared until circumstances return to normal.

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14/12/2021

Various Countries 

As an effect of the global Covid pandemic, most countries are still experiencing delays within their postal networks. Items posted to some EU countries are experiencing customs delays as a result of changes to the EU’s VAT rules for items from non-EU destinations from 1st July 2021. Please visit the Service Update webpage for more details.

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03/12/2021

Poland 

Polish restrictions remain for operations and delivery staff. The processing and delivery of all mail types continue to be affected and the delivery standards are not guaranteed to be met.

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01/12/2021

New Zealand 

New Zealand Post is experiencing significant delays processing and delivering items.

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01/12/2021

Spain

Due to technical issues with the system that exchanges information with Spanish Customs, customs clearance procedures have not been performed since 26th November. As result, some delays are expected for items received since that date. Spanish Post is working to rectify the system issue and will provide an update when resolved.

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26/11/2021

Slovakia

The Government has implemented a strict lockdown throughout the country. Furthermore, a national state of emergency will apply for 90 days as well as curfew for the next two weeks with further measures expected after 9 December 2021. Postal services will continue to operate in line with these public health measures and other restrictions with a reduced workforce. As result, the processing and delivery of all mail types will likely be delayed.

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26/11/2021

Liechtenstein

Due to the fourth wave of COVID-19 infections, Liechtenstein is to introduce staggered home deliveries of letter-post items from 29 November 2021, likely until 23 December 2021, subject to review. Letter-post items for postcode areas 9490, 9494 to 9498 will be delivered on Mondays, Wednesdays and Fridays; for other postcode areas, deliveries will be made on Tuesdays, Thursdays and Saturdays. As result, delivery delays are to be expected until normal operation resumes.

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26/11/2021

South Africa 

Due to the rapidly changing situation in South Africa related to new Covid 19 restrictions and associated impacts on flights from the UK to South Africa, we strongly advise you to post items as soon as possible. We continue to monitor the situation closely and will add any further details as soon as we are able.

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23/11/2021

Italy

Items posted to Italy are experiencing customs delays as a result of changes to the EU's VAT rules for items from non-EU destinations from 1st July. Contact us for more information about compliant mailings.

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18/11/2021

Italy

Heavy rain in the western part of Sicily has led to widespread floods, landslides and road closures. As result, mail transport and delivery operations in western Sicily are likely to be disrupted for all mail types, with a situation of force majeure declared for the region.

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18/11/2021

Italy

Mail processing is still experiencing delays due to a customs backlog and IT issues, which are affecting the tracking status of tracked items. The backlog due to IT issues is expected to be cleared within a week.

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17/11/2021

Canada

A state of emergency has been declared for the province of British Columbia due to adverse weather conditions including flooding, rockslides and mudslides, which is affecting ground transportation and delivery operations across western Canada for all mail types. As result, a situation of force majeure has been declared with delivery delays to be expected for the region.

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03/11/2021

Italy

Mail processing is still experiencing delays due to a customs backlog and IT issues, which are affecting the tracking status of tracked items. The backlog due to IT issues is expected to be cleared within a week.

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03/11/2021

Italy

Disruption due to flooding in Sicily has ended but delays may still occur while the backlog is cleared.

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29/10/2021

Italy

Heavy rain in the eastern part of Sicily since 25th October 2021 has led to extensive floods and road closures. A state of emergency has been declared for the area until the end of this week. As a result, transport, processing and delivery for all mail types are disrupted throughout the island (postcodes 9****).

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29/10/2021

Italy

Mail processing is currently experiencing delays due to a customs backlog and IT issues, which are affecting the tracking status of tracked items. The backlog due to IT issues is expected to be cleared within a week.

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28/10/2021

Greece

Delays through customs are causing issues with deliveries in Greece.

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Customer Service Christmas and New Years Opening Times. 

 

Date                                                Opening Hours

Friday 24th December                    Phone Lines Close at 12pm 

Monday 27th December                 Closed

Tuesday 28th December                Closed

Wednesday 29th December           9am-5pm

Thursday 30th December               9am-5pm

Friday 31st December                    Phone Lines Close at 3pm 

Monday 3rd January                       Closed

Tuesday 4th January                      9am-5pm

 

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25/10/2021

Croatia

Croatian Post has successfully relocated the post offices that were damaged in the earthquake, and these are now fully operational. Normal quality of service and regular schedules have been restored.

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21/10/2021

Latvia

Latvia has declared a full national lockdown due to COVID-19, effective from 21st October to 14th November 2021, and may subsequently be extended. As a result, the processing and delivery of all mail types will be affected.

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20/10/2021

Thailand 

Flood waters in the following postcode areas have subsided, with mail operations and delivery of postal items back to normal for: 15xxx, 21xxx, 24xxx, 32xxx, 33xxx, 34xxx, 35xxx, 37xxx, 42xxx, 62xxx, 63xxx, 64xxx, 67xxx. However, the following postcode areas are still affected by the flooding with likely delivery delays: 10130 11xxx, 12xxx, 13xxx, 14xxx, 16xxx, 18xxx 23xxx, 25xxx 30xxx, 36xxx 40xxx, 44xxx 60xxx, 61xxx, 65xxx, 66xxx 72xxx, 73xxx.

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19/10/2021

Sweden

Items posted to Sweden are experiencing customs delays as a result of changes to the EU’s VAT rules for items from non-EU destinations from 1st July. If you're not compliant with these new shipping rules into the EU, Air Business can help with services that get you to market until you can become compliant. Contact us for more details.

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19/10/2021

Portugal

Items posted to Portugal are experiencing customs delays as a result of changes to the EU’s VAT rules for items from non-EU destinations from 1st July. If you're not compliant with these new shipping rules into the EU, Air Business can help with services that get you to market until you can become compliant. Contact us for more details.

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19/10/2021

Luxembourg

Items posted to Luxembourg are experiencing customs delays as a result of changes to the EU’s VAT rules for items from non-EU destinations from 1st July. If you're not compliant with these new shipping rules into the EU, Air Business can help with services that get you to market until you can become compliant. Contact us for more details.

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19/10/2021

Italy

Items posted to Italy are experiencing customs delays as a result of changes to the EU’s VAT rules for items from non-EU destinations from 1st July. If you're not compliant with these new shipping rules into the EU, Air Business can help with services that get you to market until you can become compliant. Contact us for more details.

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19/10/2021

Belgium

Items posted to Belgium are experiencing customs delays as a result of changes to the EU’s VAT rules for items from non-EU destinations from 1st July. If you're not compliant with these new shipping rules into the EU, Air Business can help with services that get you to market until you can become compliant. Contact us for more details.

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19/10/2021

France

Items posted to France are experiencing customs delays as a result of changes to the EU’s VAT rules for items from non-EU destinations from 1st July. If you're not compliant with these new shipping rules into the EU, Air Business can help with services that get you to market until you can become compliant. Contact us for more details.

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19/10/2021

Greece

Items posted to Greece are experiencing customs delays as a result of changes to the EU’s VAT rules for items from non-EU destinations from 1st July. If you're not compliant with these new shipping rules into the EU, Air Business can help with services that get you to market until you can become compliant. Contact us for more details.

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15/10/2021

Hong Kong

Mail processing and delivery of mail was interrupted by Typhoon Kompasu on 12th October. Quality of service is impacted for all mail types and it is expected that disruption will last for several days before the backlog can be cleared.

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14/10/2021

Ireland 

Disruption is being caused by the implementation of new import controls, which are resulting in the return of some items by the Irish Customs authorities.

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14/10/2021

Austria 

The Covid-19 pandemic continues to affect mail operations, so Austria Post is not able to guarantee to meet delivery standards.

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13/10/2021

China

There are significant delays (possibly in excess of 14 days) at Shanghai, Beijing and Guangzhou airports due to additional disinfection processes introduced to combat Covid-19. Many airlines have cancelled flights to Shanghai airport. The situation could change at short notice and is being monitored closely.

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11/10/2021

Hong Kong

The passage of typhoon Lionrock on 9 October 2021 has impacted quality of service for all mail types. Operations are gradually resuming, but the impact is expected to last at least one day following the lifting of the typhoon warnings, while the backlog is cleared.

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05/10/2021

Sri Lanka 

The national lockdown has been temporarily lifted. However, restrictions on travel between provinces remain in place. Postal items will be processed and delivered in compliance with the government-imposed restrictions and safety guidelines. Mail processing centres are operating with a reduced workforce. International airports are open to a restricted number of flights. As result, we are currently unable to guarantee delivery standards.

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05/10/2021

Israel 

Health restrictions affecting service standards remain in place and will continue to affect the processing and delivery of all mail types until further notice.

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05/10/2021

New Zealand 

Auckland, where the main postal hub is located, remains in Alert Level 3 of the Covid-19 pandemic plan while the rest of New Zealand is in Alert Level 2. Alert Level 3 is effectively almost full lockdown status for postal operations, significantly affecting processing and delivery as result.

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04/10/2021

India

Restrictions have been reintroduced due to the current Covid-19 situation. India Post continues to accept inbound international mail but cannot guarantee the delivery standard on all mail types.

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28/09/2021

China

Due to the latest Covid-19 outbreak, Macao entered a state of immediate prevention from 25th September 2021. Certain districts and locations are in lockdown and, as a result, the delivery of all mail items is affected until further notice.

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27/09/2021

Germany

Postal services have largely returned to normal following the flooding in July. Delays may still occur owing to detours to avoid damaged roads and bridges, but the impact on delivery performance is minimal.

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23/09/2021

USA

There are delays of up to 3 days for items posted to the following states, due to a customs backlog at the Chicago international mail processing centre caused by the impact of Covid-19: Arkansas, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Missouri, Montana, Nebraska, North Dakota, Ohio, Oklahoma, South Dakota, Texas, Wisconsin.

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23/09/2021

Australia

The Melbourne Office of Exchange has been closed for deep cleaning due to Covid-19 and structural checks due to the recent earthquake, affecting all inbound mail for Melbourne. Other Offices of Exchange in Brisbane and Sydney continue to process mail items, subject to previously announced Covid-19 restrictions.

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22/09/2021

Sri Lanka 

Sri Lanka has extended the national lockdown until the October 1st 2021. The processing and delivery of items will be heavily impacted with no guarantee of meeting delivery standards until further notice.

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20/09/2021

Phillippines

The Government has raised the alert level in the National Capital Region to level 4 and imposed targeted lockdown measures in certain areas of the country from 16th to 30th September. As result, delivery delays can be expected for all mail types throughout the Philippines.

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16/09/2021

Ireland

Disruption is being caused by the implementation of new import controls, which are resulting in the return of some items by the Irish Customs authorities. Discussions are ongoing to help identify new processes that could improve the flow of mail items into Ireland and reduce the return of items.

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15/09/2021

Sri Lanka 

The Government of Sri Lanka has extended the national lockdown until the 21st of September 2021. The processing and delivery of items will be heavily impacted and cannot guarantee to meet delivery standards.

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03/09/2021

China

There are significant processing delays and cancelled flights at major airports. Connectivity to Guangzhou has been temporarily suspended for a minimum of 7 days. These are due to an additional disinfection process, recently introduced to combat COVID-19. Service will be maintained as much as possible but the situation could change with short notice.

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25/08/2021

Australia

On the 25th August 2021 the Sydney office of exchange will be closed for up to 48 hours for deep cleaning as a measure against COVID. This closure will have a direct impact on mail operation for all items received in Sydney during this period, while other offices of exchange in Brisbane and Melbourne continue to process items at this time, subject to previously announced COVID restrictions.

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17/08/2021

New Zealand 

From 17th August 2021, New Zealand raised the COVID-19 alert level to 4 (the highest) due to community cases of the COVID-19 Delta variant. The alert level will be reviewed between 3 - 7 days. New Zealand Post remains in operation but restrictions and reduced workforce will significantly affect processing and delivery capacity, hence delays.

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16/08/2021

Sri Lanka

Due to Covid, the Government has again imposed strict island-wide travel restrictions with immediate effect until further notice. Mail processing will operate with limited days and reduced workforce, and cannot guarantee to meet delivery standards until further notice.

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13/08/2021

Bulgaria

Items posted to Bulgaria are experiencing customs delays as a result of changes to the EU’s VAT rules for items from non-EU destinations from 1st July.

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13/08/2021

Cyprus

Items posted to Cyprus are experiencing customs delays as a result of changes to the EU’s VAT rules for items from non-EU destinations from 1st July.

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12/08/2021

Phillippines

Delays are to be expected in the processing and delivery of postal items due to lockdown imposed by the Government in the National Capital Region from 6 to 20 August 2021.

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10/08/2021

Greece

Items posted to Greece are experiencing customs delays as a result of changes to the EU’s VAT rules for items from non-EU destinations from 1st July.

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10/08/2021

Italy

Items posted to Italy are experiencing customs delays as a result of changes to the EU’s VAT rules for items from non-EU destinations from 1st July.

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10/08/2021

Netherlands 

Items posted to the Netherlands are experiencing customs delays as a result of changes to the EU’s VAT rules for items from non-EU destinations from 1st July.

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10/08/2021

Portugal

Items posted to Portugal are experiencing customs delays as a result of changes to the EU’s VAT rules for items from non-EU destinations from 1st July.

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23/07/2021

Luxembourg

Flooding has disrupted services in these post codes areas: 10xx; 29xx; 58xx; 59xx; 64xx; 65xx; 66xx; 67xx; 68xx; 74xx; 75xx; 94xx.

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22/07/2021

Italy

There are currently delays in the processing and customs clearance of mail items. While the backlog is being cleared, further delays are likely in addition to those as a result of any COVID-19 restrictions.

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19/07/2021

Germany 
Extreme flooding, mainly in the west of the Country, has caused destruction or closure of regional and national roads, and damaged postal infrastructure. As result, post services in large areas of western Germany are interrupted, with several postcode areas severely affected: 42XXX, 44XXX, 45XXX, 50XXX, 52XXX, 53XXX, 54XXX, 56XXX, 58XXX and 95XXX

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19/07/2021

Australia
Wide-ranging government COVID measures are affecting the processing and delivery of all mail items, with significant impact in two major states, Victoria and New South Wales, due to border closures and strict lockdowns.

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15/07/2021

Belgium
Exceptional and heavy rains in the south of the country has resulted in floods, and closed railway network and national roads. All Belgium Post's services in the region are disrupted.

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15/07/2021

Luxembourg
Severe flooding has caused widespread disruption. As a result some postal services in certain regions of the country are disrupted, including the closure of a Distribution Centre and post offices (postal codes starting with 64, 94 and 75).

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14/07/2021

Thailand
Due to a significant number of new COVID-19 infections in Thailand, the Government has extended the nationwide state of emergency until 30 September 2021. Thailand Post will continue to provide postal services but is operating with a reduced workforce and in line with the new restrictions and guidelines. As a result, it can't guarantee to meet delivery standards until further notice.

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09/07/2021

US 
Due to the continual impact of COVID and customs delays at the Chicago Office of Exchange, customers posting to any of the below states can expect a delay of up to 7 days on top of our normal service. We are diverting traffic to other Offices of Exchange where possible. As result, delays are to be expected due to possible backlog during the period of diversion. We will provide any updates as soon as possible. We’re closely monitoring the movement of mail though all US entry points, and will continue to move traffic from those where delays are more evident to minimise the impact. For further updates, please visit the USPS website.

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02/07/2021

New Zealand 
The New Zealand Government has ended the level-2 alert in the Wellington region.

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28/06/2021

Australia
New restrictions are in place to minimise the spread of COVID-19. As a result, service quality for all inbound international mail types will be impacted.

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25/06/2021

New Zealand 
Due to confirmed cases of COVID-19, the Wellington region has moved to Alert Level 2 from 23rd June to the end of 27th June 2021. New Zealand Post’s operation in the region will be affected, hence delay is to be expected.

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16/06/2021

Spain
In view of the current situation, and continuing capacity and frequency problems with international flights, post operations may continue to be impacted. As result, until further notice, Correos are unable to guarantee quality of service for all mail and to comply with delivery standards ‎for items with a signature.

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01/06/2021

Australia
Inbound letter-post items are no longer being affected by the COVID-19 pandemic. However, there are still issues with all other types of inbound items and all outbound items.

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19/05/2021

To see the latest International delays, please visit the Service Update page for updates. 

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21/04/2021

Czech Republic
The lockdown has now ended. Postal processing restrictions remain in place therefore delays are still to be expected until further notice.

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14/04/2021

A new lockdown has been introduced in France. Running from 3rd April to the 2nd May across the whole country, there are restrictions on business and travel.
Postal offices have to comply with all necessary measures, which is likely to impact mail operations so postal delays are expected.

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06/04/2021

Belgium
Belgium Post have announced that a new lockdown started on the 26th of March and will run until at least the 25th of April. They will continue with all services and delivery of all mail types but the lockdown will impact collection and delivery times.

Australia
Extreme weather conditions in Australia are affecting delivery in New South Wales and Queensland, with difficulties to transportation of mail via the air and road networks, including road closures and access issues caused by flooding, resulting in delivery delays in both states. A number of Post Offices in the affected areas are also closed. This is on top of any Covid restrictions.

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30/03/2021

From the next issue of Octane, June 21 issue number 216, we will be reverting back from Sea Freight to an Air Freight delivery for our Australian subscriber copies.
Current Air Freight transit times to Australia are expected to be in the region of 14-28 days, compared to 30+ days for Sea Freight, however, this cannot be guaranteed.
Please also be aware that there are still delivery delays with local postal services.

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19/03/2021

Italy
Customs Clearance
Very high, unexpected parcel volumes received from Non-EU Countries has led to a backlog at their Customs warehouse. This is causing considerable difficulties in storing and clearing of incoming parcel & mail items from Outside of EU. While they are working to clear any backlog, further delays are likely in addition to any COVID restrictions.

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17/02/2021

Severe weather and heavy snowfall have been impacting mail operations in France, with delivery delays occurring as a result. Heavy rain in the south-west reduced the punctuality of transport links last week. Heavy snow and frost in the Loire region have prevented lorry traffic movements, affecting distribution in certain areas.

In the Netherlands, delays can be expected between 8-19 February due to heavy snow and severe weather conditions.

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02/02/2021

Royal Mail has advised that some customers may experience slightly longer delivery timescales than their usual service standards. This is due to the exceptionally high volumes of mail posted during this further lockdown period, alongside necessary coronavirus-related measures they have put in place in local mail centres and delivery offices to keep their people and customers safe. For more information visit here

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26/01/2021

Overseas delivery

At present, there are no known delays in getting post out of the UK but unfortunately, many countries have implemented special measures to combat the spread of Covid-19, especially at the borders which are affecting transit times. Local delivery offices are also being impacted by reduced staffing and changes to safety related measures.

To find the latest updates for your country please click here.

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12/01/2021

We are making every effort to deliver your subscription copies in a timely manner however the latest announcement by Royal Mail may affect the delivery of your magazines.

Unfortunately, 28 areas across the UK are no longer receiving regular post due to many staff have contracted coronavirus or are self-isolating. The affected areas are listed below. There are also delays in other areas, both in the UK and Overseas.

Royal Mail have said “Despite our best efforts and significant investment in extra resource, some customers may experience slightly longer delivery timescales than our usual service standards. This is due to the exceptionally high volumes we are seeing, exacerbated by the coronavirus-related measures we have put in place in local mail centres and delivery offices to keep our people and customers safe. In such cases, we always work hard to get back to providing our usual level of service as quickly as we can.”

We appreciate your patience and understanding at this time. If you do have any questions, please don’t hesitate to contact us on 0330 333 9490 or email us at subscriptions@managemymags.co.uk.

Lines are open Mon to Fri 9.30am to 5.00pm UK time.      

·       Ashford (TN23-TN27)

·       Barnsley (S70, S71, S72 and S75)

·       Basildon (SS13-SS16)

·       Bow (E3)

·       Bury St Edmunds (IP28-IP33)

·       Chelmsford (CM1-CM3)

·       Christchurch (BH23)

·       Daventry (NN11)

·       Debden (IG7-IG10)

·       Enfield (EN1-EN3)

·       Grays (RM16-RM20)

·       Hampton (TW12)

·       Highbury (N5)

·       Hornsey (N8)

·       Horsham (RH12, RH13)

·       Ilford (IG1-IG6)

·       Leeds City (LS1-LS5)

·       Lewisham (SE13)

·       Magherafelt (BT45, BT46)

·       Margate (CT7-CT9)

·       Rugeley (WS15)

·       Somerton (TA11)

·       South Ockendon (RM15)

·       South Woodford (E18)

·       Upper Holloway (N7)

·       Wandsworth (SW18)

·       Wellington (TA21)

·       Widnes (WA8)

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17/11/2020

Royal Mail have advised that 'Normal deliveries and collections should take place across most of the UK today. However, there may be limited deliveries in some areas due to resourcing issues in a small number of our delivery offices. Please visit here for more information.

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06/11/2020

Normal deliveries and collections will continue to take place across most of the UK. However, there may be limited deliveries in some areas due to resourcing issues in a small number of our delivery offices.

We're working hard to keep any delays to a minimum while keeping our people and customers safe. We're sorry for any inconvenience and thank you for your patience and understanding.

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28/09/2020

We have been advised the delivery to most regions is now back to normal, however, if you are still experiencing delays, we thank you for your patience and understanding.

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12/08/2020

Royal Mail are still reporting delivery delays with USA, Canada, Australia, New Zealand and Japan due to very large back logs of mail to process.

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08/06/2020

We are pleased to report that another 7 countries have released last week from the Royal Mail suspended list. 12 countries remain suspended, the majority of which are within Africa.

You can see the full list here

Please be aware that, although countries are being released, we are still seeing considerable delays in postal services in the countries themselves. Royal Mail have recently flagged USA, Canada, Australia, New Zealand and Japan as all having very large back logs of mail to process.

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26/05/2020

12 further countries have now had their postal suspensions lifted. There are currently now 19 countries that remain suspended, the majority in Africa and Asia.

You can see the full list here

Please be aware that although we can mail to most countries again, there are still may be delays due to limited airfreight and reduced postal services within the majority of countries caused by staff shortages, changes to delivery and large amounts of packages to be distributed.

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20/05/2020

Royal Mail have announced that they are planning to resume Saturday service deliveries for both letters (magazines) and parcels from Saturday June 13th.
Full details on the Royal Mail website here: https://www.royalmail.com/d8/coronavirus-changes-service

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28/04/2020

The latest service changes from Royal Mail may impact the delivery of your magazine if it usually arrives on a Saturday. Royal Mail have made the decision to temporarily cease Saturday deliveries of letters/large envelopes as of 2nd May, so if your usual delivery day is Saturday then your magazine will now arrive on the next working day, or shortly after. This is being put in place in order to redeploy their (reduced) workforce to deliver the massive increase in parcels currently going through the post. Thank you for your patience and understanding while we navigate this change in our delivery process.

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21/04/2020

Royal Mail have lifted the suspension on the following countries; Barbados, Bermuda, Cayman Islands, Dominican Republic, Ecuador, Grenada, Guyana, Jamaica, New Zealand Peru, St Kitts, St Lucia, Turks & Caicos Islands and St Vincent, which means that we will resume mailings to these countries as of today. Royal Mail have announced further suspended international deliveries to two more Countries; Pakistan and Vanuatu.

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15/04/2020 - Update

Due to the impact of the COVID-19 pandemic, an increasing number of countries and territories have had to make the decision to close their borders to International Mail. Unfortunately, this means that we are not currently able to deliver print copies of The Week, The Week Junior or MoneyWeek to you if you are in one of the following areas:

List of areas here 

If you already have access to our digital editions as part of your subscription, don’t forget to log in every week and download your copy.
If you do not have digital access, please contact us at +44 (0)330 333 9490 or customercare@subscribe.dennis.co.uk to discuss your options. The digital editions contain the same content as the magazine, they are fast to download, easy to use and published at the same time as the print magazine.

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08/04/2020 - Royal Mail update

Royal Mail remains open for business. The postal service is a key part of the UK’s infrastructure.
The delivery of parcels and letters is a way of keeping the country together, your business operating and helping many people who may not have the option to leave their homes. Royal Mail continues to work hard to collect, process and deliver as much mail and parcels as possible in difficult circumstances. Despite our best endeavours, it is likely that some areas of the country will experience a reduction in service levels due to Coronavirus-related absences at local mail centres or delivery offices.
Thank you for your patience. We are working hard to deliver the UK’s mail in difficult circumstances.

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25/03/2020 - Our customer service team

Following the government announcement earlier this week, our partner who provides Customer Service support have taken the difficult decision to close their Head Office. While they find a solution to support remote working for the team, we are temporarily unable to take your calls. You can still manage your subscription by logging into our website managemymags.co.uk, where you can talk to us via Live Chat, or you can email us at subscriptions@managemymags.co.uk. While our phone lines are unavailable, we are expecting Live Chat conversations and email volumes to increase, so please bear with us at this challenging time and we'll endeavour to respond as quickly as possible.

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25/03/2020 - Can customers catch coronavirus from the mail?

Public Health England has advised that there is no perceived increase in risk of contracting the new coronavirus for handling post or freight from specified areas. From experience with other coronaviruses, we know these types of viruses don’t survive long on objects, such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water.

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24/03/2020 - Open and delivering for the country

Royal Mail remains open for business. The postal service is a key part of the UK’s infrastructure. The delivery of parcels and letters is a way of keeping the country together, businesses operating, and helping many people who may not have the option to leave their homes. We continue to work hard to collect, process and deliver as much mail and parcels as possible in difficult circumstances. We are constantly monitoring and reviewing resource and procedures.

We will continue providing the best delivery service for you and protect the health of our people, and our customers. We have provided guidance to our people to help prevent the spread of any infection. We are doing so in line with preventative guidance from Public Health Authority. We have also made a series of adjustments to our parcel handling procedures. We are keeping our ways of working under continuous review. 

We thank you for your patience. We are working hard to deliver the UK’s mail in unprecedented times.
https://www.royalmail.com/coronavirus

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20/03/2020 - Overseas subscriber update

We understand that Coronavirus will have already affected delivery for some of our overseas subscribers. 

If you are one of those who have been affected, we are very sorry for the inconvenience caused, even with our best endeavours this is unfortunately out of our control.

With the disruption already caused and the uncertainty that lies ahead, we want to ensure we can continue to provide the magazines you love, so we're working on complimentary access to the digital edition of your magazine in the interim.

What you need to do…

 1. Log into our secure subscription site www.managemymags.co.uk 

 2. Check  your email address and phone number are correct

 3. If we do not have these for your subscription please add them 

We will use these details to provide you with access to a digital edition and keep you updated with any further changes. 

If you have any questions, please don’t hesitate to contact us on 0330 333 9490 or email us at subscriptions@managemymags.co.uk. Lines are open Mon to Fri 8.30am to 7.00pm, Sat 10.00am to 3.00 pm and closed Sundays.

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16/03/2020

Our subscription teams are dedicated to providing you with the best possible service and our priority is to ensure you enjoy your subscription no matter what. However, with the uncertainty around Coronavirus and the disruption that it may cause in the coming months, we want to ensure that we have measures in place for you to continue to get the magazines you love. Should there be any impact on our print and delivery process, meaning we are unable to deliver your print copy to you, you will be granted complimentary access to the digital edition of your magazine in the interim.

What you need to do...

1. Log into our secure subscription site www.managemymags.co.uk

2. Check your email address and phone number are correct

3. If we do not have these for your subscription please add them

We will use these details to keep you informed if we have any service issues, and provide you with access to a digital edition should we be unable to get the print version to you.If you have any questions, please don’t hesitate to contact us on 0330 333 9490 or email us at subscriptions@managemymags.co.uk. Lines are open Monday to Friday 8.30am to 7.00pm, Saturday 10.00am to 3.00pm and closed Sundays.