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Covid-19 Update

IMPORTANT MESSAGE TO OUR SUBSCRIBERS

 

15/10/2021

Hong Kong

Mail processing and delivery of mail was interrupted by Typhoon Kompasu on 12th October. Quality of service is impacted for all mail types and it is expected that disruption will last for several days before the backlog can be cleared.

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14/10/2021

Ireland 

Disruption is being caused by the implementation of new import controls, which are resulting in the return of some items by the Irish Customs authorities.

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14/10/2021

Austria 

The Covid-19 pandemic continues to affect mail operations, so Austria Post is not able to guarantee to meet delivery standards.

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13/10/2021

China

There are significant delays (possibly in excess of 14 days) at Shanghai, Beijing and Guangzhou airports due to additional disinfection processes introduced to combat Covid-19. Many airlines have cancelled flights to Shanghai airport. The situation could change at short notice and is being monitored closely.

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11/10/2021

Hong Kong

The passage of typhoon Lionrock on 9 October 2021 has impacted quality of service for all mail types. Operations are gradually resuming, but the impact is expected to last at least one day following the lifting of the typhoon warnings, while the backlog is cleared.

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05/10/2021

Sri Lanka 

The national lockdown has been temporarily lifted. However, restrictions on travel between provinces remain in place. Postal items will be processed and delivered in compliance with the government-imposed restrictions and safety guidelines. Mail processing centres are operating with a reduced workforce. International airports are open to a restricted number of flights. As result, we are currently unable to guarantee delivery standards.

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05/10/2021

Israel 

Health restrictions affecting service standards remain in place and will continue to affect the processing and delivery of all mail types until further notice.

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05/10/2021

New Zealand 

Auckland, where the main postal hub is located, remains in Alert Level 3 of the Covid-19 pandemic plan while the rest of New Zealand is in Alert Level 2. Alert Level 3 is effectively almost full lockdown status for postal operations, significantly affecting processing and delivery as result.

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04/10/2021

India

Restrictions have been reintroduced due to the current Covid-19 situation. India Post continues to accept inbound international mail but cannot guarantee the delivery standard on all mail types.

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28/09/2021

China

Due to the latest Covid-19 outbreak, Macao entered a state of immediate prevention from 25th September 2021. Certain districts and locations are in lockdown and, as a result, the delivery of all mail items is affected until further notice.

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27/09/2021

Germany

Postal services have largely returned to normal following the flooding in July. Delays may still occur owing to detours to avoid damaged roads and bridges, but the impact on delivery performance is minimal.

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23/09/2021

USA

There are delays of up to 3 days for items posted to the following states, due to a customs backlog at the Chicago international mail processing centre caused by the impact of Covid-19: Arkansas, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Missouri, Montana, Nebraska, North Dakota, Ohio, Oklahoma, South Dakota, Texas, Wisconsin.

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23/09/2021

Australia

The Melbourne Office of Exchange has been closed for deep cleaning due to Covid-19 and structural checks due to the recent earthquake, affecting all inbound mail for Melbourne. Other Offices of Exchange in Brisbane and Sydney continue to process mail items, subject to previously announced Covid-19 restrictions.

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22/09/2021

Sri Lanka 

Sri Lanka has extended the national lockdown until the October 1st 2021. The processing and delivery of items will be heavily impacted with no guarantee of meeting delivery standards until further notice.

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20/09/2021

Phillippines

The Government has raised the alert level in the National Capital Region to level 4 and imposed targeted lockdown measures in certain areas of the country from 16th to 30th September. As result, delivery delays can be expected for all mail types throughout the Philippines.

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16/09/2021

Ireland

Disruption is being caused by the implementation of new import controls, which are resulting in the return of some items by the Irish Customs authorities. Discussions are ongoing to help identify new processes that could improve the flow of mail items into Ireland and reduce the return of items.

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15/09/2021

Sri Lanka 

The Government of Sri Lanka has extended the national lockdown until the 21st of September 2021. The processing and delivery of items will be heavily impacted and cannot guarantee to meet delivery standards.

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03/09/2021

China

There are significant processing delays and cancelled flights at major airports. Connectivity to Guangzhou has been temporarily suspended for a minimum of 7 days. These are due to an additional disinfection process, recently introduced to combat COVID-19. Service will be maintained as much as possible but the situation could change with short notice.

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25/08/2021

Australia

On the 25th August 2021 the Sydney office of exchange will be closed for up to 48 hours for deep cleaning as a measure against COVID. This closure will have a direct impact on mail operation for all items received in Sydney during this period, while other offices of exchange in Brisbane and Melbourne continue to process items at this time, subject to previously announced COVID restrictions.

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17/08/2021

New Zealand 

From 17th August 2021, New Zealand raised the COVID-19 alert level to 4 (the highest) due to community cases of the COVID-19 Delta variant. The alert level will be reviewed between 3 - 7 days. New Zealand Post remains in operation but restrictions and reduced workforce will significantly affect processing and delivery capacity, hence delays.

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16/08/2021

Sri Lanka

Due to Covid, the Government has again imposed strict island-wide travel restrictions with immediate effect until further notice. Mail processing will operate with limited days and reduced workforce, and cannot guarantee to meet delivery standards until further notice.

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13/08/2021

Bulgaria

Items posted to Bulgaria are experiencing customs delays as a result of changes to the EU’s VAT rules for items from non-EU destinations from 1st July.

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13/08/2021

Cyprus

Items posted to Cyprus are experiencing customs delays as a result of changes to the EU’s VAT rules for items from non-EU destinations from 1st July.

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12/08/2021

Phillippines

Delays are to be expected in the processing and delivery of postal items due to lockdown imposed by the Government in the National Capital Region from 6 to 20 August 2021.

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10/08/2021

Greece

Items posted to Greece are experiencing customs delays as a result of changes to the EU’s VAT rules for items from non-EU destinations from 1st July.

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10/08/2021

Italy

Items posted to Italy are experiencing customs delays as a result of changes to the EU’s VAT rules for items from non-EU destinations from 1st July.

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10/08/2021

Netherlands 

Items posted to the Netherlands are experiencing customs delays as a result of changes to the EU’s VAT rules for items from non-EU destinations from 1st July.

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10/08/2021

Portugal

Items posted to Portugal are experiencing customs delays as a result of changes to the EU’s VAT rules for items from non-EU destinations from 1st July.

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23/07/2021

Luxembourg

Flooding has disrupted services in these post codes areas: 10xx; 29xx; 58xx; 59xx; 64xx; 65xx; 66xx; 67xx; 68xx; 74xx; 75xx; 94xx.

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22/07/2021

Italy

There are currently delays in the processing and customs clearance of mail items. While the backlog is being cleared, further delays are likely in addition to those as a result of any COVID-19 restrictions.

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19/07/2021

Germany 
Extreme flooding, mainly in the west of the Country, has caused destruction or closure of regional and national roads, and damaged postal infrastructure. As result, post services in large areas of western Germany are interrupted, with several postcode areas severely affected: 42XXX, 44XXX, 45XXX, 50XXX, 52XXX, 53XXX, 54XXX, 56XXX, 58XXX and 95XXX

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19/07/2021

Australia
Wide-ranging government COVID measures are affecting the processing and delivery of all mail items, with significant impact in two major states, Victoria and New South Wales, due to border closures and strict lockdowns.

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15/07/2021

Belgium
Exceptional and heavy rains in the south of the country has resulted in floods, and closed railway network and national roads. All Belgium Post's services in the region are disrupted.

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15/07/2021

Luxembourg
Severe flooding has caused widespread disruption. As a result some postal services in certain regions of the country are disrupted, including the closure of a Distribution Centre and post offices (postal codes starting with 64, 94 and 75).

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14/07/2021

Thailand
Due to a significant number of new COVID-19 infections in Thailand, the Government has extended the nationwide state of emergency until 30 September 2021. Thailand Post will continue to provide postal services but is operating with a reduced workforce and in line with the new restrictions and guidelines. As a result, it can't guarantee to meet delivery standards until further notice.

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09/07/2021

US 
Due to the continual impact of COVID and customs delays at the Chicago Office of Exchange, customers posting to any of the below states can expect a delay of up to 7 days on top of our normal service. We are diverting traffic to other Offices of Exchange where possible. As result, delays are to be expected due to possible backlog during the period of diversion. We will provide any updates as soon as possible. We’re closely monitoring the movement of mail though all US entry points, and will continue to move traffic from those where delays are more evident to minimise the impact. For further updates, please visit the USPS website.

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02/07/2021

New Zealand 
The New Zealand Government has ended the level-2 alert in the Wellington region.

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28/06/2021

Australia
New restrictions are in place to minimise the spread of COVID-19. As a result, service quality for all inbound international mail types will be impacted.

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25/06/2021

New Zealand 
Due to confirmed cases of COVID-19, the Wellington region has moved to Alert Level 2 from 23rd June to the end of 27th June 2021. New Zealand Post’s operation in the region will be affected, hence delay is to be expected.

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16/06/2021

Spain
In view of the current situation, and continuing capacity and frequency problems with international flights, post operations may continue to be impacted. As result, until further notice, Correos are unable to guarantee quality of service for all mail and to comply with delivery standards ‎for items with a signature.

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01/06/2021

Australia
Inbound letter-post items are no longer being affected by the COVID-19 pandemic. However, there are still issues with all other types of inbound items and all outbound items.

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19/05/2021

To see the latest International delays, please visit the Service Update page for updates. 

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21/04/2021

Czech Republic
The lockdown has now ended. Postal processing restrictions remain in place therefore delays are still to be expected until further notice.

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14/04/2021

A new lockdown has been introduced in France. Running from 3rd April to the 2nd May across the whole country, there are restrictions on business and travel.
Postal offices have to comply with all necessary measures, which is likely to impact mail operations so postal delays are expected.

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06/04/2021

Belgium
Belgium Post have announced that a new lockdown started on the 26th of March and will run until at least the 25th of April. They will continue with all services and delivery of all mail types but the lockdown will impact collection and delivery times.

Australia
Extreme weather conditions in Australia are affecting delivery in New South Wales and Queensland, with difficulties to transportation of mail via the air and road networks, including road closures and access issues caused by flooding, resulting in delivery delays in both states. A number of Post Offices in the affected areas are also closed. This is on top of any Covid restrictions.

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30/03/2021

From the next issue of Octane, June 21 issue number 216, we will be reverting back from Sea Freight to an Air Freight delivery for our Australian subscriber copies.
Current Air Freight transit times to Australia are expected to be in the region of 14-28 days, compared to 30+ days for Sea Freight, however, this cannot be guaranteed.
Please also be aware that there are still delivery delays with local postal services.

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19/03/2021

Italy
Customs Clearance
Very high, unexpected parcel volumes received from Non-EU Countries has led to a backlog at their Customs warehouse. This is causing considerable difficulties in storing and clearing of incoming parcel & mail items from Outside of EU. While they are working to clear any backlog, further delays are likely in addition to any COVID restrictions.

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17/02/2021

Severe weather and heavy snowfall have been impacting mail operations in France, with delivery delays occurring as a result. Heavy rain in the south-west reduced the punctuality of transport links last week. Heavy snow and frost in the Loire region have prevented lorry traffic movements, affecting distribution in certain areas.

In the Netherlands, delays can be expected between 8-19 February due to heavy snow and severe weather conditions.

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02/02/2021

Royal Mail has advised that some customers may experience slightly longer delivery timescales than their usual service standards. This is due to the exceptionally high volumes of mail posted during this further lockdown period, alongside necessary coronavirus-related measures they have put in place in local mail centres and delivery offices to keep their people and customers safe. For more information visit here

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26/01/2021

Overseas delivery

At present, there are no known delays in getting post out of the UK but unfortunately, many countries have implemented special measures to combat the spread of Covid-19, especially at the borders which are affecting transit times. Local delivery offices are also being impacted by reduced staffing and changes to safety related measures.

To find the latest updates for your country please click here.

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12/01/2021

We are making every effort to deliver your subscription copies in a timely manner however the latest announcement by Royal Mail may affect the delivery of your magazines.

Unfortunately, 28 areas across the UK are no longer receiving regular post due to many staff have contracted coronavirus or are self-isolating. The affected areas are listed below. There are also delays in other areas, both in the UK and Overseas.

Royal Mail have said “Despite our best efforts and significant investment in extra resource, some customers may experience slightly longer delivery timescales than our usual service standards. This is due to the exceptionally high volumes we are seeing, exacerbated by the coronavirus-related measures we have put in place in local mail centres and delivery offices to keep our people and customers safe. In such cases, we always work hard to get back to providing our usual level of service as quickly as we can.”

We appreciate your patience and understanding at this time. If you do have any questions, please don’t hesitate to contact us on 0330 333 9490 or email us at subscriptions@managemymags.co.uk.

Lines are open Mon to Fri 9.30am to 5.00pm UK time.      

·       Ashford (TN23-TN27)

·       Barnsley (S70, S71, S72 and S75)

·       Basildon (SS13-SS16)

·       Bow (E3)

·       Bury St Edmunds (IP28-IP33)

·       Chelmsford (CM1-CM3)

·       Christchurch (BH23)

·       Daventry (NN11)

·       Debden (IG7-IG10)

·       Enfield (EN1-EN3)

·       Grays (RM16-RM20)

·       Hampton (TW12)

·       Highbury (N5)

·       Hornsey (N8)

·       Horsham (RH12, RH13)

·       Ilford (IG1-IG6)

·       Leeds City (LS1-LS5)

·       Lewisham (SE13)

·       Magherafelt (BT45, BT46)

·       Margate (CT7-CT9)

·       Rugeley (WS15)

·       Somerton (TA11)

·       South Ockendon (RM15)

·       South Woodford (E18)

·       Upper Holloway (N7)

·       Wandsworth (SW18)

·       Wellington (TA21)

·       Widnes (WA8)

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17/11/2020

Royal Mail have advised that 'Normal deliveries and collections should take place across most of the UK today. However, there may be limited deliveries in some areas due to resourcing issues in a small number of our delivery offices. Please visit here for more information.

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06/11/2020

Normal deliveries and collections will continue to take place across most of the UK. However, there may be limited deliveries in some areas due to resourcing issues in a small number of our delivery offices.

We're working hard to keep any delays to a minimum while keeping our people and customers safe. We're sorry for any inconvenience and thank you for your patience and understanding.

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28/09/2020

We have been advised the delivery to most regions is now back to normal, however, if you are still experiencing delays, we thank you for your patience and understanding.

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12/08/2020

Royal Mail are still reporting delivery delays with USA, Canada, Australia, New Zealand and Japan due to very large back logs of mail to process.

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08/06/2020

We are pleased to report that another 7 countries have released last week from the Royal Mail suspended list. 12 countries remain suspended, the majority of which are within Africa.

You can see the full list here

Please be aware that, although countries are being released, we are still seeing considerable delays in postal services in the countries themselves. Royal Mail have recently flagged USA, Canada, Australia, New Zealand and Japan as all having very large back logs of mail to process.

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26/05/2020

12 further countries have now had their postal suspensions lifted. There are currently now 19 countries that remain suspended, the majority in Africa and Asia.

You can see the full list here

Please be aware that although we can mail to most countries again, there are still may be delays due to limited airfreight and reduced postal services within the majority of countries caused by staff shortages, changes to delivery and large amounts of packages to be distributed.

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20/05/2020

Royal Mail have announced that they are planning to resume Saturday service deliveries for both letters (magazines) and parcels from Saturday June 13th.
Full details on the Royal Mail website here: https://www.royalmail.com/d8/coronavirus-changes-service

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28/04/2020

The latest service changes from Royal Mail may impact the delivery of your magazine if it usually arrives on a Saturday. Royal Mail have made the decision to temporarily cease Saturday deliveries of letters/large envelopes as of 2nd May, so if your usual delivery day is Saturday then your magazine will now arrive on the next working day, or shortly after. This is being put in place in order to redeploy their (reduced) workforce to deliver the massive increase in parcels currently going through the post. Thank you for your patience and understanding while we navigate this change in our delivery process.

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21/04/2020

Royal Mail have lifted the suspension on the following countries; Barbados, Bermuda, Cayman Islands, Dominican Republic, Ecuador, Grenada, Guyana, Jamaica, New Zealand Peru, St Kitts, St Lucia, Turks & Caicos Islands and St Vincent, which means that we will resume mailings to these countries as of today. Royal Mail have announced further suspended international deliveries to two more Countries; Pakistan and Vanuatu.

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15/04/2020 - Update

Due to the impact of the COVID-19 pandemic, an increasing number of countries and territories have had to make the decision to close their borders to International Mail. Unfortunately, this means that we are not currently able to deliver print copies of The Week, The Week Junior or MoneyWeek to you if you are in one of the following areas:

List of areas here 

If you already have access to our digital editions as part of your subscription, don’t forget to log in every week and download your copy.
If you do not have digital access, please contact us at +44 (0)330 333 9490 or customercare@subscribe.dennis.co.uk to discuss your options. The digital editions contain the same content as the magazine, they are fast to download, easy to use and published at the same time as the print magazine.

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08/04/2020 - Royal Mail update

Royal Mail remains open for business. The postal service is a key part of the UK’s infrastructure.
The delivery of parcels and letters is a way of keeping the country together, your business operating and helping many people who may not have the option to leave their homes. Royal Mail continues to work hard to collect, process and deliver as much mail and parcels as possible in difficult circumstances. Despite our best endeavours, it is likely that some areas of the country will experience a reduction in service levels due to Coronavirus-related absences at local mail centres or delivery offices.
Thank you for your patience. We are working hard to deliver the UK’s mail in difficult circumstances.

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25/03/2020 - Our customer service team

Following the government announcement earlier this week, our partner who provides Customer Service support have taken the difficult decision to close their Head Office. While they find a solution to support remote working for the team, we are temporarily unable to take your calls. You can still manage your subscription by logging into our website managemymags.co.uk, where you can talk to us via Live Chat, or you can email us at subscriptions@managemymags.co.uk. While our phone lines are unavailable, we are expecting Live Chat conversations and email volumes to increase, so please bear with us at this challenging time and we'll endeavour to respond as quickly as possible.

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25/03/2020 - Can customers catch coronavirus from the mail?

Public Health England has advised that there is no perceived increase in risk of contracting the new coronavirus for handling post or freight from specified areas. From experience with other coronaviruses, we know these types of viruses don’t survive long on objects, such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water.

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24/03/2020 - Open and delivering for the country

Royal Mail remains open for business. The postal service is a key part of the UK’s infrastructure. The delivery of parcels and letters is a way of keeping the country together, businesses operating, and helping many people who may not have the option to leave their homes. We continue to work hard to collect, process and deliver as much mail and parcels as possible in difficult circumstances. We are constantly monitoring and reviewing resource and procedures.

We will continue providing the best delivery service for you and protect the health of our people, and our customers. We have provided guidance to our people to help prevent the spread of any infection. We are doing so in line with preventative guidance from Public Health Authority. We have also made a series of adjustments to our parcel handling procedures. We are keeping our ways of working under continuous review. 

We thank you for your patience. We are working hard to deliver the UK’s mail in unprecedented times.
https://www.royalmail.com/coronavirus

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20/03/2020 - Overseas subscriber update

We understand that Coronavirus will have already affected delivery for some of our overseas subscribers. 

If you are one of those who have been affected, we are very sorry for the inconvenience caused, even with our best endeavours this is unfortunately out of our control.

With the disruption already caused and the uncertainty that lies ahead, we want to ensure we can continue to provide the magazines you love, so we're working on complimentary access to the digital edition of your magazine in the interim.

What you need to do…

 1. Log into our secure subscription site www.managemymags.co.uk 

 2. Check  your email address and phone number are correct

 3. If we do not have these for your subscription please add them 

We will use these details to provide you with access to a digital edition and keep you updated with any further changes. 

If you have any questions, please don’t hesitate to contact us on 0330 333 9490 or email us at subscriptions@managemymags.co.uk. Lines are open Mon to Fri 8.30am to 7.00pm, Sat 10.00am to 3.00 pm and closed Sundays.

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16/03/2020

Our subscription teams are dedicated to providing you with the best possible service and our priority is to ensure you enjoy your subscription no matter what. However, with the uncertainty around Coronavirus and the disruption that it may cause in the coming months, we want to ensure that we have measures in place for you to continue to get the magazines you love. Should there be any impact on our print and delivery process, meaning we are unable to deliver your print copy to you, you will be granted complimentary access to the digital edition of your magazine in the interim.

What you need to do...

1. Log into our secure subscription site www.managemymags.co.uk

2. Check your email address and phone number are correct

3. If we do not have these for your subscription please add them

We will use these details to keep you informed if we have any service issues, and provide you with access to a digital edition should we be unable to get the print version to you.If you have any questions, please don’t hesitate to contact us on 0330 333 9490 or email us at subscriptions@managemymags.co.uk. Lines are open Monday to Friday 8.30am to 7.00pm, Saturday 10.00am to 3.00pm and closed Sundays.